Terms and Conditions

Effective Date: 01/01/2025
Last Updated: 02/03/2025

Welcome to Maui Tech Support. By accessing or using our website (https://mauitechsupport.com) and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Terms

1.1 Acceptance of Terms
By using our website, products, or services, you agree to comply with these Terms and Conditions. If you do not agree, please discontinue use of our services immediately.

1.2 Modification of Terms
Maui Tech Support reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

2. Services Provided

2.1 IT Support Services
Maui Tech Support provides managed IT services, smart home support, cybersecurity solutions, and consulting for businesses and residential customers.

2.2 Service Availability
While we strive to provide uninterrupted service, we do not guarantee that our services will be error-free or continuously available. Service interruptions may occur due to maintenance, updates, or technical issues.

2.3 Third-Party Services
Some of our services may include third-party tools, software, or integrations. We are not responsible for issues related to third-party services.

3. SMS Communication Terms (Text Messaging Compliance)

3.1 Opting into SMS Communications

By providing your mobile number and opting into SMS communications, you consent to receive text messages from Maui Tech Support. These messages may include:

Service updates related to your IT support requests
Appointment reminders for scheduled services

How to Opt-In:

You can opt in on our contact us page which can be found at https://mauitechsupport.com/contact/, or by texting START to Maui Tech Support at 808-517-5027.
By opting in, you confirm that you own the mobile number provided and consent to receive text messages from Maui Tech Support, a DBA for Island Service Group LLC.

Message Frequency:
Message frequency may vary based on service updates and appointment reminders. On average, customers can expect to receive 1-4 messages per month.

Message & Data Rates:
Standard message and data rates may apply depending on your carrier. Maui Tech Support is not responsible for any charges incurred from receiving or sending text messages.

3.2 Opting Out of SMS Communications

You may opt out of receiving SMS messages from Maui Tech Support at any time:

Text STOP or CANCEL to Maui Tech Support at 808-517-5027 to unsubscribe immediately.
Contact us at help@mauitechsupport.com or call 808-517-5027 to request removal from our SMS list.

Once you opt out, you will no longer receive SMS messages from us. However, you may still receive email or phone communications regarding active services.

3.3 Help & Customer Support

If you need assistance with our SMS services, you can:

Text HELP to [Your SMS Number] for automated support information.
Email us at [Your Support Email] for direct support.
Call us at [Your Phone Number] for further assistance.

3.4 Privacy & Data Security

Your privacy is important to us. Maui Tech Support will never share, sell, or distribute your mobile number to third parties. Your phone number will only be used for the purposes stated in this agreement.

For full details on our policies, please review our Terms and Conditions.

4. User Responsibilities

4.1 Accurate Information
You agree to provide accurate and up-to-date information when using our services.

4.2 Prohibited Use
You may not use our services for illegal, fraudulent, or malicious activities. This includes attempting to gain unauthorized access to our systems or spreading harmful software.

4.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized use, contact us immediately.

5. Payment & Billing

5.1 Pricing & Payments
Pricing for our services is outlined on our website and may be subject to change. Payments must be made according to the agreed terms in your service contract or invoice.

5.2 Refunds & Cancellations
Refund policies will be outlined in individual service agreements. If you wish to cancel a service, contact us at [Your Support Email].

6. Liability & Disclaimer

6.1 Limitation of Liability
Maui Tech Support is not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.

6.2 No Warranty
We provide our services “as is” and make no guarantees regarding uptime, security, or fitness for a particular purpose.

7. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, store, and protect your data. Please review it at [Link to Privacy Policy].

8. Governing Law

These Terms and Conditions are governed by the laws of the State of Hawaii. Any disputes must be resolved in Maui County, Hawaii courts.

9. Contact Information

If you have any questions regarding these Terms and Conditions, you can contact us at:

📍 Maui Tech Support
📧 Help@MauiTechSupport.com
📞 808-517-5027